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Privacy Policy

Effective Date: April 2018

This Privacy Statement applies to www.hideshotel.com.au, which is owned and operated by Hides Hotel. It describes how we collect, use, and protect information you provide to us — including personal data. You’ll also find details on the choices you have regarding your data and how to access or update it.

At Hides Hotel, we keep things simple — and that includes how we handle your information. Below, you’ll find exactly what we collect, why we collect it, and how we protect it. No confusing jargon. No sneaky stuff. Just straightforward transparency.

We take your privacy seriously (even if we don’t take ourselves too seriously). By using our website, you agree to the terms outlined in this policy.

1. Data Collection

We collect personal data you voluntarily provide, including:

  • First and last name

  • Email address

  • Phone number

  • Home address

  • Credit card details (type, number, name, expiration date, and security code)

  • Guest stay information (arrival/departure dates, room preferences, special requests)

  • Survey or marketing preferences (if you participate in promotions)

Note: You can choose which personal data to share. If you choose not to provide certain information, some transactions may be affected.

2. Data We Collect Automatically

When you use our website, we may collect certain information automatically, which can include:

  • Language settings, IP address, and device details

  • Operating system, browser type, and log data

  • Booking ID, browsing activity, and URLs visited

  • Usage time, location, and cookies

👉 Click here for more about cookies (insert actual cookie link if available).

3. How We Use Your Personal Data

A. Reservations

To complete and manage your booking.

B. Customer Service

To respond to inquiries and provide assistance.

C. Guest Reviews

We may email you a review request after your stay to help future travellers.

D. Marketing Activities

As permitted by law, we may send newsletters or special offers. You can unsubscribe anytime via the link provided in our emails.

E. Other Communications

We may contact you to:

  • Respond to your requests

  • Remind you of an unfinished reservation

  • Invite feedback on your experience

F. Analytics, Improvements, and Research

To improve our services and website functionality, we may share aggregated data with third parties — but never in a way that identifies you personally.

G. Security and Fraud Prevention

To detect and prevent fraud, assess risk, and ensure security. This may include sharing data with legal authorities if required.

H. Legal and Compliance

To manage legal disputes or regulatory obligations, and to comply with lawful requests.

I. Automated Processing

If we use automated processes that affect your rights, we’ll ensure safeguards and give you the right to request human review.

4. Legal Bases for Processing

  • A & B: Contract — to fulfil your reservation.

  • C–H: Legitimate interest — to operate, improve, and protect our services.

  • H: Legal obligation — to comply with applicable laws.

  • Marketing: Your consent (where required). You can withdraw it at any time by emailing res@hideshotel.com.au.

5. International Data Transfers

Your data may be transferred to countries outside the EU. When we do, we use contracts or other safeguards to ensure protection in line with EU standards. You may request copies of these safeguards using the contact details below.

6. Security

We use physical, technical, and administrative measures to protect your data. Access is limited to authorised personnel only.

7. Data Retention

We retain your data only as long as needed to:

  • Provide services

  • Comply with laws

  • Prevent fraud

  • Resolve disputes
    You can ask us about specific retention periods at res@hideshotel.com.au.

8. Your Choices and Rights

You may:

  • Request a copy of your personal data

  • Ask for corrections or updates

  • Request deletion or restriction of processing

  • Object to certain types of processing

  • Ask us to send your data to another provider
    To do so, email res@hideshotel.com.au. We’ll handle your request in line with applicable law.

9. Questions or Complaints

For questions about your data or to exercise your rights, contact us at res@hideshotel.com.au. You can also contact your local data protection authority.

10. Changes to This Privacy Statement

We may update this policy as our services evolve. For major changes, we’ll notify you before processing begins. For smaller updates, just check back here.

Last updated: July 2025